I would like to personally apologize for the negative experience you've had with our product. We strive to offer 100% satisfaction for all our customers and will do whatever it takes to make you happy. We truly understand your disappointment and are even more disappointed that we were not able to meet your expectations.
Please make contact with us directly at 1-888-229-8430 between 8:00 AM and 4:00 PM EST if there is anything you feel we can do to help remedy your experience.

With our Sincerest Apologies,

Arlene
Customer Support
Home & Kitchen USA